Quality Management History and Achievements:

		Collaborated with leading European tractor manufacturers in 1960's and 1970's.
		Thus world best practices and Quality System in manufacturing and vendor development were already in use much before they were started by any other Tractor Manufacturer in India.
		With increased access to global markets from the 1990's, we have adopted current best practices in operational areas.
		1995- First Tractor company( Farmtrac Plant) in India to get ISO-9001 certification.
		1997-All other plants also got ISO-9001 certification
		1997-2000 - Adopted BPR practices in all Manufacturing plant
		2002-2003- Adoption of Oracle ERP
		2001-2004 - Implementation of TS -16949 based Quality system and Certification
		2006 - till date - TQM principles with new and focused understanding

Benefits of ISO 9001 and TS 16949 certifications:

		To streamline and strengthen the procedures and systems of Escorts
		To have a uniform approach as a company for resolving customer related issues and focus on customer satisfaction
		Build a base for making improvements through BPR, New advanced tools and techniques
		Capturing Customer Voice.
		Converting This Voice Into Products Meeting Customer Requirements Fully With Targets On
		Quality   Cost   Delivery   Other Benefits Planned.
		To have the approach Of " Prevention" rather than " Reaction".
		Focused approach on " Continuous Improvement ".
		World class products through Tools And Techniques like QFD, DFMEA, PFMEA, Control Plan, DOE, SPC and TPM.
		Vendor Reliability Improvement.

TQM Practices Being Followed

Escorts Ltd is TS-16949 Certified company since 2004. We follow the documented system based on requirements specified in the ISO/TS-16949 Standard. We practise the following :

		APQP is part of our Product Introduction Process ( PIP)
		FMEA -design as well as process
		SPC - machine shops
		Control Plans/SOPs
		Measurement System Analysis ( MSA)
		Problem Solving Techniques
		Poka Yoke
		QFD
		Special characteristics identification
		PPAP
		TPM
		Customer Satisfaction Measurement

Continuing Initiatives

The Agri Machinery group has set the Vision to 'GO GLOBAL'. This Vision means:

		World class products with state of art technology
		Innovative products creating customer Delight in all continents
		World class Manufactured Quality
		Flexible manufacturing systems
		Best After sales service
		Use of world class Practices, tools and techniques
		Employees contributing through innovations and benchmarking
		Reliable and Improved Vendor quality through system improvement approach